Privacy Policy

Who are we?

Our website:

We represent the Vertex Hotel in Krasnaya Polyana, Sochi

What personal data do we collect and for what purpose?

When you visit our website, we collect two types of information: personal information that you choose to disclose ("active information") and information on an anonymous basis when you and other users are browsing our site (”passive information").

1. personal information

This refers to information that allows us to know specifically about you, i.e. information in the profile and in the forms to be filled in: Your phone number, email address, and other contact details. When you register to become an authorized user, we will collect personally identifying information (for example, name, address, email address and number phone number). This Identifying Information is securely stored and can be accessed on our website. You are assigned an identification number, you choose your own password, which is necessary to log in to the site and to access your information. Please protect your password is in a safe place, as we are not responsible for violations in the system.

When you place an order for products or services, we collect personal information (for example, name, contact and payment details, credit card details and other transactional data). We use this information exclusively for the delivery of your order, payment processing and reporting the status of your order. Credit card information collected during registration or for product orders is used only to process the transaction and, as a rule, is not stored on our website.

Sometimes you can voluntarily provide personal information for surveys and filling out a questionnaire or participating in user surveys. We use this information to improve the services and to ensure that we are able to provide accurate information to our users. We may also use your personally identifiable information to provide you with newsletters and other marketing information as you wish. You can change your marketing preferences, or let us know if you don't want to receive any promotional materials by configuring your subscriptions and email settings on the site.

2. Passive information

This refers to information that by itself does not identify you as a specific person. Such information will include the single resource locator (”URL") of the website that directed you to our site, your Internet Protocol (”IP") address (a number automatically assigned to a computer), your operating system and browser type, as well as any search terms that you enter on our the website. Our web server accumulates this information in order to track the level of activity on our site, evaluate its effectiveness, and improve our site in order to make your visit to the site easy and enjoyable. We may collect, store, publish, promote, report or otherwise disclose or use any set of information, provided that such information does not personally identify you.

Contact Forms

As active information to fill out communication forms and access the site (to become a “user”), we require you to disclose the following information: Name, email address and phone number. We use secure socket layer (SSL) encryption to protect the transmission of the information you send when you use our secure online forms. The information you provide to us is stored securely.


Cookies are a web browser feature that allows web servers to recognize the computer used to access the site. These are small pieces of data stored in the user's browser to simplify subsequent interactions with the site. This makes it easier for the user to move from site to site and perform transactions over the network. Our website uses cookies to collect information about how our website is used. Passive collection of information may include the date and time of the visit, the pages viewed on the site, the time spent on our site, the sites visited before and after visiting our site. If you do not want to transmit "cookie" information about yourself, you can disable the cookie function in your web browser. The servers of our site also automatically identify your computer by the Internet Protocol address, which is a unique string of numbers assigned to the computer by the Internet service provider. Intellectual property can be used to solve problems with our server and to collect demographic information about our users. We passively use your IP address.

How do we use the collected information?

Third parties whom we hire directly, or as contractors or agents in our direction, may use the information for the purposes of administering our activities, providing customer support.

We may use the active or passive information that you provide to contact you about various changes to our site, new services, features or products that we offer. If you do not want to receive such information, you can opt out by changing your email settings.

We use passive information to collect information about our users and improve our website to make it easier, faster and friendlier for users. In addition, cookies help us to better understand the pattern of use of our site by people who visit our site, which helps us to improve our services. Passive information may lead to viewing specific ads based on your user settings.

Embedded content of other websites

You can access other websites through our website via hyperlinks. When you do this, you accept their privacy and data collection policies. Please read the privacy policies of these sites to make sure that you agree to their terms. These sites may collect data about you, use cookies, implement additional third-party tracking and monitor your interaction with embedded content, including interaction tracking, if you have an account and you are logged in to that site.

Exchange of information with advertisers or other third parties

We may disclose anonymous information about user habits to advertisers on our site. Parties that perform services for us (credit card processors, merchant bank, internet service provider) they may also have access to your information when performing such services. We may be required by law or a government agency to disclose both active and passive data that you have provided to us.

How do we protect your data?

We protect your personal information provided by you by making every possible effort to prevent unauthorized access, disclosure, or accidental loss of active and passive information. The publications you have created on this site and other messages to our administration by e-mail or regular mail may be unsafe, except in cases when we have informed you that security measures have been taken before the fact that you have provided the information. Therefore, if you decide to contact us using these means, you assume the risk. We respectfully ask you not to send or publish confidential information using these means.

We thank you for your trust and undertake to take all possible measures to protect the information you provide from loss, misuse and unauthorized access. We use physical, electronic and management processes to protect your information. You are responsible for protecting the password you use to access our site and for notifying us in a timely manner if you suspect that your password has been compromised. We strongly recommend that you change your password regularly to prevent unauthorized access.

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Leave a request and we will contact you within 15 minutes

Leave a request and we will contact you within 15 minutes

Leave a request and we will contact you within 15 minutes